Complaints & Content Removal

Your Safety and Concerns Matter to Us

We are committed to maintaining a safe and legal platform

Our Commitment to Safety

SarmasDolas is committed to operating a safe, respectful, and legally compliant platform. We have established comprehensive procedures to handle complaints quickly and fairly. All reports are taken seriously and reviewed by our trained moderation team.

Definitions: "SarmasDolas" means the Platform and brand operated by DUGO LIMITED; "Creator" means a verified person who provides or appears in creator content; "User" means a customer or other user of the Platform; "Content" means material uploaded, streamed, or otherwise transmitted through the Platform; and "Platform" means the SarmasDolas website, applications, and related services.

How Can We Help You?

Please select the type of issue you would like to report:

Report Content Violation

Report content that violates our community guidelines, terms of service, or may be illegal

  • Illegal or harmful content
  • Copyright violations
  • Community guideline violations
  • Harassment or abuse

Request Content Removal

Request removal of content in which you personally appear or that violates your rights

  • You appear in the content
  • Content posted without consent
  • Privacy violations
  • Personal information exposure
Submit a Complaint
Our Complaint Process

Notice of Illegal Content. Please identify the specific content or profile and provide the exact URL or other electronic location. Explain why you believe the content is illegal and provide supporting information where available. Where legally appropriate, provide your name and contact details. By submitting the notice, you confirm in good faith that the information provided is accurate and complete to the best of your knowledge. Where contact details are provided, we will acknowledge receipt and inform you of our decision and available redress options.

You may report an AI-generated, virtual, or stylized profile image for impersonation, unauthorized use of likeness, misleading Creator identity, apparent depiction of a minor, prohibited sexual or illegal Content, or any other violation of our AI and virtual avatar requirements. You may also report AI-generated or AI-manipulated Content used anywhere outside the permitted Creator profile and discovery avatar images. Reports concerning potentially illegal Content are handled through the Illegal Content notice process.

All complaints are processed and responded to within 5 business days. Our moderation team carefully reviews each case based on:

  • Compliance with international laws
  • Our community standards and terms of service
  • Platform safety and user protection
  • Evidence and documentation provided

Refunds and payment disputes are governed by our Refund & Chargeback Policy. Use of the Platform remains subject to our Terms & Conditions.

Please provide your full name.
Please provide a valid email address.
Please select a complaint type.
Provide the exact URL or username of the content you're reporting
Please provide the content URL or username.
Explain why you believe the content is illegal or violates our policies. Please provide enough information for us to understand and assess your report.
Please provide enough information for us to assess your report.
You may upload screenshots, documents, or other evidence (Max 10MB per file, up to 5 files)
You must confirm the accuracy of your complaint.
Request Content Removal
Important Information for Content Removal Requests

This form is exclusively for individuals who are personally depicted in content.

  • Identity Verification: We may request verification information where reasonably necessary to confirm that you are the person depicted or otherwise entitled to make the request.
  • Priority Processing: Removal requests are processed within 72 hours
  • Review Protection: Content may be temporarily restricted while your request is reviewed
  • Legal Protection: We comply with all applicable privacy and personal rights laws

Emergency? For urgent safety concerns, contact: [email protected]

Must match your government-issued ID
Please provide your full legal name.
Please provide a valid email address.
Exact URL of the content you want removed
Please provide the exact content URL.
Please select a reason for removal.
Please provide a detailed explanation.
We may request identity-verification information where reasonably necessary. The type and extent of verification depend on the circumstances and risk of the request.
Screenshots, correspondence, or other supporting documents
Data Protection Notice

Privacy Notice. DUGO LIMITED processes the personal data provided with your complaint or removal request for the purposes of verifying, assessing, documenting, and responding to the request, preventing abuse, and complying with applicable legal obligations. The categories of data processed, applicable legal bases, retention periods, recipients, and your data-protection rights are described in our Privacy Policy.

You must confirm your identity and accuracy.
What Happens Next?
1
Submission Received

You will receive an automatic confirmation email with a reference number. Please keep this number for tracking your request.

2
Initial Review

Our moderation team will conduct an initial review of your submission within 24 hours. For removal requests, content may be temporarily restricted during this review.

3
Investigation

We will thoroughly investigate your complaint or request, reviewing all evidence and documentation provided. We may contact you for additional information if needed.

4
Decision

Based on our investigation and applicable laws, we will make a decision regarding your complaint or removal request.

5
Notification

You will be notified of our decision via email. For complaints: within 5 business days. For removal requests: within 72 hours.

Frequently Asked Questions

General complaints are processed within 5 business days. Content removal requests are prioritized and processed within 72 hours. Emergency cases involving imminent harm are addressed immediately.

Reported content is reviewed by our moderation team. If it violates our terms or applicable laws, it will be removed. For removal requests with valid identification, content may be temporarily restricted during review and will be permanently removed if the request is approved.

Yes, if you disagree with our decision, you may appeal within 30 days by replying to the decision email or contacting [email protected]. Appeals are reviewed by a different team member. Where a specific independent-review procedure is required by applicable law or binding payment-network rules, the relevant dispute may be referred to the applicable independent body. This does not restrict any statutory rights, judicial remedies, or other redress mechanisms available under applicable law.

Yes, information provided in complaints and removal requests is treated confidentially and used to process your request, prevent abuse, and comply with applicable legal obligations, as further described in our Privacy Policy. We comply with GDPR data protection requirements.

We will remove the content from our platform as quickly as possible. However, we cannot control content that has been downloaded or shared by users on other platforms. We recommend contacting those platforms directly and may assist you with documentation for such requests.
Contact Information
General Complaints

Email: [email protected]

Response Time: Within 5 business days

Emergency / Urgent Removal

Email: [email protected]

Response Time: Within 24 hours

Legal Inquiries

Email: [email protected]

For law enforcement and legal representatives

Appeals

Email: [email protected]

To appeal a decision on your complaint

Our Commitment

SarmasDolas is committed to maintaining a safe platform and respecting the rights of all individuals. We take all complaints seriously and work diligently to ensure compliance with applicable laws and our community standards. Thank you for helping us maintain a safe and respectful community.